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General Terms and Conditions & Cancellation Deadlines

General terms and condititions including cancellation conditions (PDF)

Conditions générales de vente et annullation (PDF)


Unless otherwise specified for your booking (e.g. non-refundable), the following cancellation fees shall apply:

  • No cancellation fee up to 31 days prior to arrival
  • 30–16 days before the start of the holiday 50% of the booking amount
  • 15–3 days before the start of the holiday 80% of the booking amount
  • 2 days before the start of the holiday and in the event of a no-show without cancellation 100% of the booking amount

Cancellations and changes to an existing booking must always be made in writing (by e-mail or post). We recommend that you take out travel insurance, which will cover the costs in the event of illness.

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